It may take 4-5 business days for your return to reach us. We strongly advise that if you are returning the item(s) with a carrier of your choice that you use a traceable shipping method. Please make sure to clearly mark the RMA code you have received from us outside on the box.ĭo not forget to cover or peel off any existing shipping labels on the box.ĭIT Supplies OÜ cannot be held accountable for return shipments that have not reached us or returns made without RMA codes. the same box that we shipped the items to you in. Returned merchandise must be in its original packaging, and placed in a decent shipping box, e.g. In order to determine whether the return is initiated due to a technical problem, we may ask for you to provide visual support like images or a video on the item(s). If the return is made due to a faulty product, or an incorrectly shipped product, or if you are returning the item(s) due to a defect, or functionality issue, or because it is not the item you have ordered, we will gladly email or mail a return shipping label covering all shipping related expenses. You will be liable for the shipping and any applicable customs/duty fees returning the item(s). We will share with you a Return Merchandise Authorization (RMA) code and ask that you clearly mark this code outside of your shipping box as you ship your item(s) back for a refund. If you would like to return any item(s), please contact us by either emailing or calling (+372) 5556 0057. If the bundle discount (or gift value) exceeds the value of the returned item, the difference must be paid to be able to return the item. If an item from a bundle is returned for refund, the total bundle discount or the total value of the gifts will get deducted from the returned item prior to issuing a refund. Special sales, demo items and promotions may have modified return policies. If you are not completely satisfied with your purchase, you can return your item(s) for a full refund within 14 days of confirmed delivery.
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